My order was failed / credit card was declined. What is this?

This means that the Billing Address or Zip Code on file with your credit card company does not match the billing information entered at checkout. If you feel this is an error, we suggest contacting the card issuing bank using the telephone number on the back of the credit card. Have them verify the zip code on file.

Please note that we have no control over cards being accepted or declined. Canadian / U.K  customers getting this error should make sure not to place a space between the 6 characters in their zip / postal code.

NOTE: If your card has been declined for any reason, the charge amount may show as a pending charge in your credit account for up to 72 hours. Although it may look like a normal charge on your online statement, it will never actually debit your account.

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