Faqs

General & Pre-Sale Questions (7)

Max Keyboard is a manufacturer for high end computer keyboard. We aim to provide quality premium keyboard and accessory. We know build quality is the foundation for an excellent keyboard but features is also an important element needed for the keyboard to make your typing enjoyable and more efficient. We at Max Keyboard ensure that each keyboard is made to the highest standards.

OUR MISSION
We at Max Keyboard are dedicated to provide high quality, comprehensive range of products to meet even the most specialized of keyboard and accessory requirements. Providing superior customer service is another one of our strong skill that set us apart from the rest. Customers are the reason we exist. We hope to keep all our customers happy and turn a one-time customer into a lifelong repeat customer.

We aim to provide clear, accurate and comprehensive detailed descriptions for all of our keyboards and accessories and make these available to all of our customers via our website, email and over the telephone. As it becomes easier and more efficient to purchase on-line than on the main street, we hope that our superb range of quality products will meet your expectation and save you time and money.

*PLEASE DO NOT GET CONFUSED WITH OTHER SIMILIAR OUTER CASE KEYBOARD SUCH AS “X” BRAND. IT IS NOT THE SAME NOR RE-BRAND. MAX KEYBOARD HAS THE COMPLETELY DIFFERENT INTERNAL COMPONENTS, CIRCUIT DESIGN, LED CONTROLLER, FIRMWARE, KEYCAP, WRIST PAD, BRAIDED CABLE, GOLD PLATED CONNECTORS and much more .   (View comparison here)

When you purchase an authentic MAX keyboard product, you can rest assured that you are getting top-notch quality product and proven excellent customer service !

Feel free to contact us if you have any suggestions or ideas that you would want to share with us. Thank you.

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Yes! We welcome you to visit our showroom in Fremont, CA to browse and try all the awesome keyboards. Contact us at info@maxkeyboard.com to schedule your visit. Our showroom visits are by appointment only. Please include the date and time and we will reply with confirmation. Thank you!

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Yes, we ship to most countries which USPS service is available. Please add item into cart, proceed to checkout and fill out your location information to get real time shipping quote.

NOTE: If your country is not listed in the dropdown list, it means we do not ship there.

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This means that the Billing Address or Zip Code on file with your credit card company does not match the billing information entered at checkout. If you feel this is an error, we suggest contacting the card issuing bank using the telephone number on the back of the credit card. Have them verify the zip code on file.

Please note that we have no control over cards being accepted or declined. Canadian / U.K  customers getting this error should make sure not to place a space between the 6 characters in their zip / postal code.

NOTE: If your card has been declined for any reason, the charge amount may show as a pending charge in your credit account for up to 72 hours. Although it may look like a normal charge on your online statement, it will never actually debit your account.

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Tracking information is provided with every order we ship via email. If delivery of your shipment has been attempted or if your shipment is being held at your carrier’s local office, it will be shown under your tracking information and a notice will be placed at your door front. Therefore, it is your responsibility to ensure the collection of any held or max-attempted shipment.

Whether the shipment is intentionally refused or the shipping carrier reached their ‘Delivery Attempt Maximum’ or ‘Hold Time Maximum’, if your package is returned to Max Keyboard by the shipping carrier, your order will be restocked and refunded less the cost of shipping and 15% restocking fee. We will not ship it again for free. If you would like us to reship your order, please place a new order and be sure to double check the Ship To address provided.

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Yes, our backlit mechanical keyboard feature full USB n-key rollover. You can press as many keys as possible and with any keys combination. All of them will registered! Yes, even on USB connection!

Here, we will take a moment to explain what is n-Key Rollover.

n-key rollover, often referred to as NKRO for short, is a term that is known and appreciated by many gaming enthusiasts but may not be as widely known as another term, anti-ghosting. Anti-ghosting is a term frequently used by other popular keyboard manufacturers when marketing their products.  It is important to know the difference between the two terms:

N-Key Rollover:
The press of each key on a keyboard can be detected individually, which means that each key you press will be seen by your operating system no matter how many keys you are holding down simultaneously (hence the variable ‘n’ in n-key to refer to as many keys as are possible to press on a keyboard).

Anti-Ghosting:
This can refer to the ability of a keyboard to recognize 3 or more key presses at once. The main thing to point out is that anti-ghosting usually implies that there is a limit on which combinations set of keys and how many of them can be pressed simultaneously, while n-key rollover keyboards have no such limit. The number of simultaneously recognized key presses varies between each model of keyboard that does not have full n-key rollover. In some ways, you can think of anti-ghosting as an attempt by manufacturers to improve functionality of cheaply made rubber dome keyboards, without having to implement proper n-key rollover functionality.

Why Should I Care About It?
It is probably about time to give an example to bring things into context. Some anti-ghosting capability gaming keyboard does not allow you to press certain 3-key combinations like:

CTRL + W + R (Crouch + Forward + Reload)

In  this case, after pressing the first two keys (Ctrl + W), the third key (R) doesn’t register. While key like this may not be used by every gamer, but it is a real problem for some pro gamers. Whether you are a gamer, a photoshop user, or power user of other software you may come across certain 3-key combinations/shortcuts that may not work. The circuitry in keyboards these days is designed in such a way that only certain key combinations work. Engineers optimize the circuitry so that the most common combinations will work, but the inherent drawback with the designs is that there will be combinations that just won’t work.

You can use the demonstration below or by going to the Microsoft Applied Science ghosting demo page .  Click within the demo and start pressing key combinations…

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“Bottoming out” is a term used to describe when a key stroke is pressed all the way down where the stem of the switch hits the inside of the switch casing. This causes a “clack” noise. O-Ring rubber sound dampeners are soft rubber O-rings that can be installed onto every single keycap stem to cushion the landing of the switch by stopping the key stroke just short of the point of bottoming out. This also very slightly reduces the max travel distance of the switch. (0.4mm)

This add-on is popular among mechanical keyboard owners from around the world. Since most people will bottom out at least a fraction of their keystrokes, the O-Ring rubber sound dampeners will cut away extra noise giving your mechanical keyboard a consistent sound output while typing. The added shock absorption can also help with finger faitgue during long typing sessions.

Made of industrial grade rubber which has much better resistant to cracking and fits firmly onto the stem of your Cherry MX keycap. Installation will require removal of your keycaps.

Below is a short video demonstrates the sound differences of Max Keyboard Nighthawk mechanical keyboards using Cherry MX Blue, Brown, and Red key switches with and without rubber sound dampening O-rings. (50A O-Rings were used)

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Store Policies (4)

You may place an order at any time, day or night, via our website (24 hours a day, 7 day a week). We encourage orders be placed through our website for the fastest possible service. We include most forms of online payment including Visa, MasterCard, Discover and American Express as well as ATM debit cards bearing a Visa or MasterCard logo. We also gladly accept payments through PayPal, a trusted leader in payment processing.

NOTE: Your credit card will be charged at the time your order is placed.

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Order information is available for viewing after you receive your order confirmation e-mail. You should receive your order confirmation e-mail within up to 1 hour after placing your order. If not, please check your spam mail box.

Order processing time varies from 1-5 business days depending on your order. For example, If you placed an order on a standard keyboard with no customization on Saturday, an automated email will be sent to you confirming “your order has been processed”. However, item will only be shipped on Monday during normal business hours. Once your order has been picked up by shipping carrier, a second email will be sent to you confirming “your order has been shipped” and will include your tracking information.

NOTE: If you have registered an account during your order, you will be able to log in and see the history and statues of all your orders.

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Due to the speed in which we process orders, cancelling an order or an item within an order is extremely difficult. While we will treat your request with top priority, it may take 24-48 hours to confirm your request. You may fill out our contact us form and in the notes, enter your order number along with your request or you may contact our customer service department during normal business hours. We will do everything possible to accommodate your request; however, there is a good chance that your package will already be on its way! If your order has already been shipped out, you will need to return the merchandise through our normal returns process.

Intercepting and Re-Routing Shipments in Transit
If you should decide that you want your order shipped to a different address and it is already in transit, we can attempt to intercept and re-route your shipment. You may fill out our contact us form and in the notes, enter your order number along with your request or you may contact our customer service department during normal business hours.

NOTE: There is a $20.00 processing fee collected by shipping carrier if the re-route is successful.

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Your order usually takes 1-2 business days to process before it’s shipped. It sometimes takes longer if order volume is high.

Shipping costs are calculated based on the total weight and selected shipping option of your order and is automatically calculated during checkout process.

Shipping transit times depend on your geographical location and on the shipping option you’ve selected. For US customers, you can expect shipping times of 1 to 5 business days. (Business days: Monday – Friday.)

NOTE: If you can’t locate a package that has been delivered, check your tracking information for delivery details or see if someone else accepted your delivery. If you still can’t find your package, contact your shipping carrier.

Customers are also welcome to pick up their order directly from our showroom / warehouse in Fremont, CA. Simply select the “Will Call Pick Up” option during checkout. A “Ready to Pick Up” e-mail will be sent once the order is complete. Getting your order is now faster than ever!

NOTE: For your protection, only the person that placed the order can pick it up, and the following documentation will be required for verification.

For credit card purchases:
Bring the credit card you used, a valid state-issued photo I.D., and a digital or print copy of the order confirmation.

For PayPal purchases:
Bring your email confirmation plus a valid state-issued photo I.D.

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Warranty and Returns (4)

MAX KEYBOARD wants you to be thrilled with your new product. However, if you need to return an item, we are here to help.

Items ineligible for a return include:
* Customized Item
* Refurbished / Open Box Keyboard
* Special Group Buy Promotion Deal
* Used Parts & Accessories
* MAX KEYBOARD Gift Cards

REQUESTING A RETURN AUTHORIZATION (RA)
* All requests for returns must be made within 30 days from the date of your invoice.
* Please provide the following information when requesting an RA: [customer name, order number and reason for return]
* Email our customer service representative at support@maxkeyboard.com (for unregistered customers)

RETURNING YOUR PRODUCT
* RA is valid for 14 days from issue date, returns received after 14 days period may be refused and returned to customer.
* Customer is responsible for shipping charges for all product being shipped for return, exchange, repair or replacement.
* Please return all products 100% complete including all original color retail boxes with the packing materials, all manuals, accessories and any other documentation included with the original shipment. RA approval is contingent upon, among other things, the products being 100% complete.
* All returned products must be properly packed in a suitable shipping carton. Using the product packaging as a shipping carton will result in no refund being issued for your return. Such products will be refused and returned.
* Please fully insure your return shipment to cover you in the event of loss or damage. Always use a carrier that is able to provide you with proof of delivery such as UPS, FedEx or USPS. This is for your protection as MAX KEYBOARD is not responsible for returned products that are lost or damaged in transit.

RESTOCKING FEES
MAX KEYBOARD allows most products to be returned for a refund within 30 days of the invoice date. A 15% restocking fee will apply for all refunds of non-defective products.

PAYMENT REFUND
Refunds will be made by the same method of payment used by the customer; i.e., credit card purchases will refunded against the original credit card used to make the purchase. Shipping charges are not refundable.

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Exchanges are simply handled as two separate transactions. You will need to arrange a return for the original item and place a new order online for the new item. Please contact our customer service department to arrange a return.

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We apologize for any error made in the processing of your order and for any inconvenience it may have caused.

1) If you received extra items that are not yours, please contact us with the information from the items that are not yours.

2) If you are missing items from your order, please contact us with detailed information of what is missing so we can respond with a solution.

3) If you received someone else’s order completely, please contact us with the order number from the order you did receive, as well as your order number so we can track your order.

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WARRANTY COVERAGE
MAX KEYBOARD’s warranty obligations are limited to the terms set forth below: MAX KEYBOARD warrants its new product against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original invoice. If a defect exists, at its option MAX KEYBOARD will (1) repair the product at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product/part assumes the remaining warranty of the original product or sixty (60) days from the date of replacement or repair, whichever provides longer coverage for you.

EXCLUSIONS
This warranty does not cover problems or damage resulting from, but not limited to, any of the following:
* Wear and tear associated with normal use
* Any modification, abuse, accident, disassembly, misapplication, or unauthorized repair
* Removal of any manufacturer label(s) or sticker(s)
* Any improper operation, including any use not in accordance with any supplied product instructions
* Connection to any improper voltage supply
* Any other cause which does not relate to a product defect in materials or workmanship

LIMITATION OF LIABILITY
MAX KEYBOARD’s sole obligation and liability under this warranty is limited to the repair or replacement of a defective product at our option. MAX KEYBOARD shall not, in any event, be liable for any incidental or consequential damage, including but not limited to damages resulting from interruption of service and loss of data, business, or for liability in tort relating to this product or resulting from its use or possession.

OBTAINING WARRANTY SERVICE
Before submitting a warranty claim, we suggest you contact our technical support group or visit MaxKeyboard.com and review the support section for technical assistance. A simple fix for your problem may be found there.

In the event that warranty repair or replacement is necessary, MAX KEYBOARD will request and you must provide proof of purchase (store receipt or invoice and the serial number located under the keyboard) in order to receive warranty service.

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International Policies (4)

Customs fees are not included in your shipping charges when you place your order. The fees are based on the value of the shipment and other, sometimes random, factors that we cannot predict. Remember, Customs Fees and Duties are the buyer’s responsibility and Max Keyboard is in no way responsible for any Customs Fees or Duties related to your International order.

For Canadian customer, you can estimate your final cost at http://www.thefinalcost.com/shipments/calculate/

NOTE: We will not provide false data as to the contents or value of your order to reduce your customs fees, so please do not ask.

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International shipping is available to most countries around the world. Shipping fees are calculated on a combined basis of weight of your order, your destination, and selected shipping service . To check shipping costs, simply add the item(s) you wish to order into the shopping cart and proceed to checkout page for shipping calculator.

Please note that customs duties, taxes and import fees, if applicable, are not included. If you are not familiar with your countries import fees and regulations, you will need to contact your local post office or customs office for more information.

First-Class Package International is the most cost-efficient way of sending small packages. Select countries support online tracking with First-Class Mail. For countries that do not support tracking, you will only see package activity within the US. Shipping times can vary from 1-6 weeks.

Priority Mail International will usually take around 7-14 business days. Express Mail International (EMS) will usually take around 5-7 business days. Both services provide tracking information with delivery confirmation to all countries.

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Some orders are subject to verification procedure which means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you’re the card owner or that order and that ship-to information are legitimate. If your order requires Verification, we will advise you by phone or e-mail. This is why it’s important that you leave your phone number when ordering and that you keep your information current.

We regret that this is necessary, but it is designed to protect the card owner as well as the retailer. If possible we suggest using a verified PayPal account.

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MAX KEYBOARD wants you to be thrilled with our awesome product. However, if you need to return an item, we are here to help.

Items ineligible for a return include:
* Customized Item
* Refurbished / Open Box Product
* Special Group Buy Promotion Deal
* Used Parts & Accessories
* MAX KEYBOARD Gift Cards

REQUESTING A RETURN AUTHORIZATION (RA)
* All requests for returns must be made within 30 days from the date of your invoice.
* Please provide the following information when requesting an RA: [customer name, order number and reason for return]
* Email our customer service representative at support@maxkeyboard.com (for unregistered customers)

RETURNING YOUR PRODUCT
* RA is valid for 14 days from issue date, returns received after 14 days period may be refused and returned to customer.
* Customer is responsible for shipping charges for all product being shipped for return, exchange, repair or replacement.
* Please return all products 100% complete including all original color retail boxes with the packing materials, all manuals, accessories and any other documentation included with the original shipment. RA approval is contingent upon, among other things, the products being 100% complete.
* All returned products must be properly packed in a suitable shipping carton. Using the product packaging as a shipping carton will result in no refund being issued for your return. Such products will be refused and returned.
* Please fully insure your return shipment to cover you in the event of loss or damage. Always use a carrier that is able to provide you with proof of delivery such as UPS, FedEx or USPS. This is for your protection as MAX KEYBOARD is not responsible for returned products that are lost or damaged in transit.

RESTOCKING FEES
MAX KEYBOARD allows most products to be returned for a refund within 30 days of the invoice date. A 15% restocking fee will apply for all refunds of non-defective products.

PAYMENT REFUND
Refunds will be made by the same method of payment used by the customer; i.e., credit card purchases will refunded against the original credit card used to make the purchase. Shipping charges are not refundable.

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Keycaps (1)

Most Cherry MX keyboards use the same height profile as our replacement keycap,  this is sometimes referred to “OEM” profile. Different rows (R1-R4) on the keyboard have different height and angle slope. Below are the size chart guide covers some of the most commonly owned mechanical keyboards in ANSI layout.

Corsair Vengeance K70 |Strafe | Strafe RGB

Corsair K70 Mechanical Keyboard Key Cap Size Chart
Corsair K70 / Strafe RGB Mechanical Keyboard Key Cap Size Chart

Ducky | Das | Deck | WASD | Rosewill RK-9000 | CM Storm QuickFire XT | CM MasterKeys PRO L

Ducky / Das / Deck / WASD Mechanical Keyboard Key Cap Size Chart
Ducky / Das / Deck / WASD Mechanical Keyboard Key Cap Size Chart

Logitech G710+ | G710

Logitech G710+ Mechanical Key Cap Size Chart
Logitech G710+ Mechanical Keyboard Key Cap Size Chart

Razer Blackwidow Chroma

Razer Blackwidow Key Cap Size Chart
Razer Blackwidow Chroma Mechanical Keyboard Key Cap Size Chart

Max Nighthawk | CM Storm Quickfire Ultimate | Rosewill Apollo 9100 | Monoprice 9180, 9181, 9433 | Func KB 460 | Qpad MK-85 | Sentey Crimson , Cobalt Pro | Tesoro G1N, G1NL, G3NL

Max Keyboard Nighthawk Mechanical Keyboard Key Cap Size Chart
Max Nighthawk Mechanical Keyboard Key Cap Size Chart

Max Blackbird TKL | CM Storm Quickfire Rapid-i | KUL ES-87 | CM MasterKeys PRO S

Max Keyboard Blackbird TKL Backlit Mechanical Keyboard Key Cap Size Chart
Max Keyboard Blackbird TKL Backlit Mechanical Keyboard Key Cap Size Chart

CM Storm QuickFire TK

Cooler Master CM Storm QuickFire TK Backlit Mechanical Keyboard Key Cap Size Chart
Cooler Master CM Storm QuickFire TK Backlit Mechanical Keyboard Key Cap Size Chart

Razer Blackwidow Tournament Edition / TE Chroma

Razer Blackwidow Tournament Edition Keycap Profile and Size
Razer Blackwidow Tournament / TE Chroma Edition Keycap Profile and Size

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37 thoughts on “Faqs

  1. Have Translucent Clear or Clearer keycap Do not have plans to produce 4.5x space bar?
    I want to, even custom-made …..

  2. hi
    I am a person who lives in South Korea
    Koreans are very interested for the keycaps days
    So Max keyboard keycaps gotta deal in this expensive
    The reason I write this article, I use the keyboard corsair k95 rgb
    Use the max keycap set it does not fit Ido array

    See the links below to let me know whether you are making
    Except for the macro keys and the space bar 106key a different size

    I want to just buy, give out that many Koreans want the layout of Korea

    http://postfiles11.naver.net/20150612_218/azrama_1434093969235AAf5L_JPEG/IMG_5536.jpg?type=w2

  3. Hi,

    I have a Corsair Strafe RGB keyboard which I use on a Mac. I would like to get a full set of keycaps which have the following features:
    Fit the keyboard (OEM 6.5 space bar)
    Keycaps support illumination
    Key layout is exactly the same as Apple keyboards (the key closest to the space bar is Command, the key next to that is option/alt, not the other way around)
    Print screen key is F13
    Scroll lock key is F14
    Pause/Break key is F15
    Insert key is fn
    F1-F12 function keys have the exact same shortcuts on them as current apple keyboards (brightness, windows, launchpad, media and volume controls)
    What colour choices are available?

    Is it possible to get a set like that at all?

    Thanks

    Denis.

  4. I have a Leopold FC660M and thus require two 2.25 Row 1 keys instead of just one. All of your keyboard layout options only include one 2.25 row 1 sized keys. Can this key (shift at 2.25 wide) be individually bought on top of a full set so I have both the keys I require?

    1. We can swap out the R-Shift (R1 2.75) and change it to (R1 2.25). Just let us know if the comment section during checkout.

  5. Good afternoon,
    I’m wanting to order some new keycaps for my new CM Storm QuickFire TK, since I prefer to lay out my keyboard in dvorak… but if I do that, my key heights will be all uneven (the rows on the keyboard are leveled, and go with a querty layout by default). I really like all of your customization options, but can you do different fonts for the letters on the keys? I wouldn’t mind something a little closer to what came on my keyboard by default, rather than the standard generic sans-sarif-arial-like font. Thank you for your time.

  6. Need more 1.25x and 1.5x keys, esp. backlit ones… Even if it’s just the different texts available.

    Have an oddball keyboard… Thermaltake Poseidon Z, which has 1.25x and 1x modifiers, with a 7x space bar. I can keep the existing space bar, but lack of options in modifiers, esp. backlit ones, makes me hoping you’ll get your backlit custom keys out soon!

  7. Hello, I’ve just build myself a pair of Infinity Ergodox and quite love them. But I would definitely love to get Max Universal Cherry MX Translucent Clear Black Blank keycaps for the perfect finish. Unfortunately, I could only find the full standard set on this site, which doesn’t contain enough 1.5 sized keys. Any chance to buy single keycaps from that series?

  8. Do you have any plans to sell the Translucent black mod packs for WASD, Arrows, and Esc with front printed legends instead of just blank?

  9. Hello, I need a complete set of standard caps keyboard G710 + with Russian layout, how do I buy this product? My keycaps was damaged need to replace them.

  10. Hi, I was wondering if you sold/can make the following backlit keycaps for R1, size 1.25:

    CTRL x2, ALT x2, FN x 1

  11. Hi
    i want to purchase a keycap set but i am not sure what spacebar i have 6.25 or 6.00 i have a keycool hero keyboard but is there any way to look it up?

    -Tobias

  12. Hello,

    I was just wondering if you may any Cherry MX keycaps or keycap sets that include a stepped capslock key?

    Thanks for your time.

    Dave

  13. I’m reading reviews and forum posts that the Max Keyboard X8 lights will not work under Linux. However I’m using the backlights and controlling them via the numpad just fine under Fedora Linux 21. Is Linux going to work with this keyboard or not or what does your testing show as not supported.

    So far it seems to work for me. However and features and improvements for Linux would be appreciated.

    One thing I’d like to suggest, the dimming and brightening of the LEDS does not extend to the Numlock, capslock and “G” lights above the numpad. It would be nice if those would also obey the Fn + 8 / 2 keys as the rest of the LEDs do.

    Mark Schlegel

  14. Does the Max Universal Cherry MX Translucent Clear Black Full Keycap Set (Top Print) fit this Deck keyboard? TG3 Electronics KBA-CBL87P-WHT-DPU-G1 DECK 87 KEY WHITE LED BROWN MX SWITCH from antonline (Amazon).

  15. Hello,
    I am curious about your keycaps sets. I can’t tell from the photos, but does each row have a unique pitch to it? I don’t use QWERTY, I prefer dvorak and will plan to rearrange the keys on my keyboard, but I want to know if in doing this, will the keys be uniform in pitch, or will they have different angles on them? Thank you for your time to respond.

  16. Plan to buy “MAX UNIVERSAL CHERRY MX TRANSLUCENT CLEAR BLACK FULL KEYCAP SET (TOP PRINT)”. Will they fit on my corsair veganxe k70 cherry mx red switch?

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