Yes! We welcome you to visit our showroom in Fremont, CA to browse and try all the awesome keyboards. Contact us at email@example.com to schedule your visit. Our showroom visits are by appointment only. Please include the date and time and we will reply with confirmation. Thank you!
You may place an order at any time, day or night, via our website (24 hours a day, 7 day a week). We encourage orders be placed through our website for the fastest possible service. We include most forms of online payment including Visa, MasterCard, Discover and American Express as well as ATM debit cards […]
Order information is available for viewing after you receive your order confirmation e-mail. You should receive your order confirmation e-mail within up to 1 hour after placing your order. If not, please check your spam mail box. Order processing time varies from 1-5 business days depending on your order. For example, If you placed an […]
Yes, we ship to most countries which USPS service is available. Please add item into cart, proceed to checkout and fill out your location information to get real time shipping quote. NOTE: If your country is not listed in the dropdown list, it means we do not ship there.
Due to the speed in which we process orders, cancelling an order or an item within an order is extremely difficult. While we will treat your request with top priority, it may take 24-48 hours to confirm your request. You may fill out our contact us form and in the notes, enter your order number […]
Your order usually takes 1-2 business days to process before it’s shipped. It sometimes takes longer if order volume is high. Shipping costs are calculated based on the total weight and selected shipping option of your order and is automatically calculated during checkout process. Shipping transit times depend on your geographical location and on the […]
This means that the Billing Address or Zip Code on file with your credit card company does not match the billing information entered at checkout. If you feel this is an error, we suggest contacting the card issuing bank using the telephone number on the back of the credit card. Have them verify the zip […]
Tracking information is provided with every order we ship via email. If delivery of your shipment has been attempted or if your shipment is being held at your carrier’s local office, it will be shown under your tracking information and a notice will be placed at your door front. Therefore, it is your responsibility to […]
Yes, our backlit mechanical keyboard feature full USB n-key rollover. You can press as many keys as possible and with any keys combination. All of them will registered! Yes, even on USB connection! Here, we will take a moment to explain what is n-Key Rollover. n-key rollover, often referred to as NKRO for short, is […]
Customs fees are not included in your shipping charges when you place your order. The fees are based on the value of the shipment and other, sometimes random, factors that we cannot predict. Remember, Customs Fees and Duties are the buyer’s responsibility and Max Keyboard is in no way responsible for any Customs Fees or […]