What happens if my order is returned to sender?

Home Knowledge Base General & Pre-Sale Questions What happens if my order is returned to sender?

Tracking information is provided with every order we ship via email. If delivery of your shipment has been attempted or if your shipment is being held at your carrier’s local office, it will be shown under your tracking information and a notice will be placed at your door front. Therefore, it is your responsibility to ensure the collection of any held or max-attempted shipment.

Whether the shipment is intentionally refused or the shipping carrier reached their ‘Delivery Attempt Maximum’ or ‘Hold Time Maximum’, if your package is returned to Max Keyboard by the shipping carrier, your order will be restocked and refunded less the cost of shipping and 15% restocking fee. We will not ship it again for free. If you would like us to reship your order, please place a new order and be sure to double check the Ship To address provided.