Your order usually takes 1-2 business days to process before it’s shipped. It sometimes takes longer if order volume is high.

Shipping costs are calculated based on the total weight and selected shipping option of your order and is automatically calculated during checkout process.

Shipping transit times depend on your geographical location and on the shipping option you’ve selected. For US customers, you can expect shipping times of 1 to 5 business days. (Business days: Monday – Friday.)

NOTE: If you can’t locate a package that has been delivered, check your tracking information for delivery details or see if someone else accepted your delivery. If you still can’t find your package, contact your shipping carrier.

Customers are also welcome to pick up their order directly from our showroom / warehouse in Fremont, CA. Simply select the “Will Call Pick Up” option during checkout. A “Ready to Pick Up” e-mail will be sent once the order is complete. Getting your order is now faster than ever!

NOTE: For your protection, only the person that placed the order can pick it up, and the following documentation will be required for verification.

For credit card purchases:
Bring the credit card you used, a valid state-issued photo I.D., and a digital or print copy of the order confirmation.

For PayPal purchases:
Bring your email confirmation plus a valid state-issued photo I.D.

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Category: Store Policies

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