Category: Store Policies

Home Knowledge Base Store Policies
Ordering

You may place an order at any time, day or night, via our website (24 hours a day, 7 day a week). We encourage orders be placed through our website for the fastest possible service. We include most forms of online payment including Visa, MasterCard, Discover and American Express as well as ATM debit cards […]

Order Status

Order information is available for viewing after you receive your order confirmation e-mail. You should receive your order confirmation e-mail within up to 1 hour after placing your order. If not, please check your spam mail box. Order processing time varies from 1-5 business days depending on your order. For example, If you placed an […]

Order Changes or Cancellations

Due to the speed in which we process orders, cancelling an order or an item within an order is extremely difficult. While we will treat your request with top priority, it may take 24-48 hours to confirm your request. You may fill out our contact us form and in the notes, enter your order number […]

Shipping

Your order usually takes 1-2 business days to process before it’s shipped. It sometimes takes longer if order volume is high. Shipping costs are calculated based on the total weight and selected shipping option of your order and is automatically calculated during checkout process. Shipping transit times depend on your geographical location and on the […]