Faqs

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Warranty and Returns

MAX KEYBOARD wants you to be thrilled with your new product. However, if you need to return an item, we are here to help.

Items ineligible for a return include:
* Customized Item
* Refurbished / Open Box Keyboard
* Special Group Buy Promotion Deal
* Used Parts & Accessories
* MAX KEYBOARD Gift Cards

REQUESTING A RETURN AUTHORIZATION (RA)
* All requests for returns must be made within 30 days from the date of your invoice.
* Please provide the following information when requesting an RA: [customer name, order number and reason for return]
* Email our customer service representative at support@maxkeyboard.com (for unregistered customers)

RETURNING YOUR PRODUCT
* RA is valid for 14 days from issue date, returns received after 14 days period may be refused and returned to customer.
* Customer is responsible for shipping charges for all product being shipped for return, exchange, repair or replacement.
* Please return all products 100% complete including all original color retail boxes with the packing materials, all manuals, accessories and any other documentation included with the original shipment. RA approval is contingent upon, among other things, the products being 100% complete.
* All returned products must be properly packed in a suitable shipping carton. Using the product packaging as a shipping carton will result in no refund being issued for your return. Such products will be refused and returned.
* Please fully insure your return shipment to cover you in the event of loss or damage. Always use a carrier that is able to provide you with proof of delivery such as UPS, FedEx or USPS. This is for your protection as MAX KEYBOARD is not responsible for returned products that are lost or damaged in transit.

RESTOCKING FEES
MAX KEYBOARD allows most products to be returned for a refund within 30 days of the invoice date. A 15% restocking fee will apply for all refunds of non-defective products.

PAYMENT REFUND
Refunds will be made by the same method of payment used by the customer; i.e., credit card purchases will refunded against the original credit card used to make the purchase. Shipping charges are not refundable.

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Exchanges are simply handled as two separate transactions. You will need to arrange a return for the original item and place a new order online for the new item. Please contact our customer service department to arrange a return.

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We apologize for any error made in the processing of your order and for any inconvenience it may have caused.

1) If you received extra items that are not yours, please contact us with the information from the items that are not yours.

2) If you are missing items from your order, please contact us with detailed information of what is missing so we can respond with a solution.

3) If you received someone else’s order completely, please contact us with the order number from the order you did receive, as well as your order number so we can track your order.

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WARRANTY COVERAGE
MAX KEYBOARD’s warranty obligations are limited to the terms set forth below: MAX KEYBOARD warrants its new product against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original invoice. If a defect exists, at its option MAX KEYBOARD will (1) repair the product at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product/part assumes the remaining warranty of the original product or sixty (60) days from the date of replacement or repair, whichever provides longer coverage for you.

EXCLUSIONS
This warranty does not cover problems or damage resulting from, but not limited to, any of the following:
* Wear and tear associated with normal use
* Any modification, abuse, accident, disassembly, misapplication, or unauthorized repair
* Removal of any manufacturer label(s) or sticker(s)
* Any improper operation, including any use not in accordance with any supplied product instructions
* Connection to any improper voltage supply
* Any other cause which does not relate to a product defect in materials or workmanship

LIMITATION OF LIABILITY
MAX KEYBOARD’s sole obligation and liability under this warranty is limited to the repair or replacement of a defective product at our option. MAX KEYBOARD shall not, in any event, be liable for any incidental or consequential damage, including but not limited to damages resulting from interruption of service and loss of data, business, or for liability in tort relating to this product or resulting from its use or possession.

OBTAINING WARRANTY SERVICE
Before submitting a warranty claim, we suggest you contact our technical support group or visit MaxKeyboard.com and review the support section for technical assistance. A simple fix for your problem may be found there.

In the event that warranty repair or replacement is necessary, MAX KEYBOARD will request and you must provide proof of purchase (store receipt or invoice and the serial number located under the keyboard) in order to receive warranty service.

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39 thoughts on “Faqs

  1. Hi I have a set of blank caps. I dropped them and they are now all mixed up. Is there a way to differentiate other than visually matching them based on shape and size?

  2. Have Translucent Clear or Clearer keycap Do not have plans to produce 4.5x space bar?
    I want to, even custom-made …..

  3. hi
    I am a person who lives in South Korea
    Koreans are very interested for the keycaps days
    So Max keyboard keycaps gotta deal in this expensive
    The reason I write this article, I use the keyboard corsair k95 rgb
    Use the max keycap set it does not fit Ido array

    See the links below to let me know whether you are making
    Except for the macro keys and the space bar 106key a different size

    I want to just buy, give out that many Koreans want the layout of Korea

    http://postfiles11.naver.net/20150612_218/azrama_1434093969235AAf5L_JPEG/IMG_5536.jpg?type=w2

  4. Hi,

    I have a Corsair Strafe RGB keyboard which I use on a Mac. I would like to get a full set of keycaps which have the following features:
    Fit the keyboard (OEM 6.5 space bar)
    Keycaps support illumination
    Key layout is exactly the same as Apple keyboards (the key closest to the space bar is Command, the key next to that is option/alt, not the other way around)
    Print screen key is F13
    Scroll lock key is F14
    Pause/Break key is F15
    Insert key is fn
    F1-F12 function keys have the exact same shortcuts on them as current apple keyboards (brightness, windows, launchpad, media and volume controls)
    What colour choices are available?

    Is it possible to get a set like that at all?

    Thanks

    Denis.

  5. I have a Leopold FC660M and thus require two 2.25 Row 1 keys instead of just one. All of your keyboard layout options only include one 2.25 row 1 sized keys. Can this key (shift at 2.25 wide) be individually bought on top of a full set so I have both the keys I require?

    1. We can swap out the R-Shift (R1 2.75) and change it to (R1 2.25). Just let us know if the comment section during checkout.

  6. Good afternoon,
    I’m wanting to order some new keycaps for my new CM Storm QuickFire TK, since I prefer to lay out my keyboard in dvorak… but if I do that, my key heights will be all uneven (the rows on the keyboard are leveled, and go with a querty layout by default). I really like all of your customization options, but can you do different fonts for the letters on the keys? I wouldn’t mind something a little closer to what came on my keyboard by default, rather than the standard generic sans-sarif-arial-like font. Thank you for your time.

  7. Need more 1.25x and 1.5x keys, esp. backlit ones… Even if it’s just the different texts available.

    Have an oddball keyboard… Thermaltake Poseidon Z, which has 1.25x and 1x modifiers, with a 7x space bar. I can keep the existing space bar, but lack of options in modifiers, esp. backlit ones, makes me hoping you’ll get your backlit custom keys out soon!

  8. Hello, I’ve just build myself a pair of Infinity Ergodox and quite love them. But I would definitely love to get Max Universal Cherry MX Translucent Clear Black Blank keycaps for the perfect finish. Unfortunately, I could only find the full standard set on this site, which doesn’t contain enough 1.5 sized keys. Any chance to buy single keycaps from that series?

  9. Do you have any plans to sell the Translucent black mod packs for WASD, Arrows, and Esc with front printed legends instead of just blank?

  10. Hello, I need a complete set of standard caps keyboard G710 + with Russian layout, how do I buy this product? My keycaps was damaged need to replace them.

  11. Hi, I was wondering if you sold/can make the following backlit keycaps for R1, size 1.25:

    CTRL x2, ALT x2, FN x 1

  12. Hi
    i want to purchase a keycap set but i am not sure what spacebar i have 6.25 or 6.00 i have a keycool hero keyboard but is there any way to look it up?

    -Tobias

  13. Hello,

    I was just wondering if you may any Cherry MX keycaps or keycap sets that include a stepped capslock key?

    Thanks for your time.

    Dave

  14. I’m reading reviews and forum posts that the Max Keyboard X8 lights will not work under Linux. However I’m using the backlights and controlling them via the numpad just fine under Fedora Linux 21. Is Linux going to work with this keyboard or not or what does your testing show as not supported.

    So far it seems to work for me. However and features and improvements for Linux would be appreciated.

    One thing I’d like to suggest, the dimming and brightening of the LEDS does not extend to the Numlock, capslock and “G” lights above the numpad. It would be nice if those would also obey the Fn + 8 / 2 keys as the rest of the LEDs do.

    Mark Schlegel

  15. Does the Max Universal Cherry MX Translucent Clear Black Full Keycap Set (Top Print) fit this Deck keyboard? TG3 Electronics KBA-CBL87P-WHT-DPU-G1 DECK 87 KEY WHITE LED BROWN MX SWITCH from antonline (Amazon).

  16. Hello,
    I am curious about your keycaps sets. I can’t tell from the photos, but does each row have a unique pitch to it? I don’t use QWERTY, I prefer dvorak and will plan to rearrange the keys on my keyboard, but I want to know if in doing this, will the keys be uniform in pitch, or will they have different angles on them? Thank you for your time to respond.

  17. Plan to buy “MAX UNIVERSAL CHERRY MX TRANSLUCENT CLEAR BLACK FULL KEYCAP SET (TOP PRINT)”. Will they fit on my corsair veganxe k70 cherry mx red switch?

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