Faqs

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Store Policies

You may place an order at any time, day or night, via our website (24 hours a day, 7 day a week). We encourage orders be placed through our website for the fastest possible service. We include most forms of online payment including Visa, MasterCard, Discover and American Express as well as ATM debit cards bearing a Visa or MasterCard logo. We also gladly accept payments through PayPal, a trusted leader in payment processing.

NOTE: Your credit card will be charged at the time your order is placed.

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Order information is available for viewing after you receive your order confirmation e-mail. You should receive your order confirmation e-mail within up to 1 hour after placing your order. If not, please check your spam mail box.

Order processing time varies from 1-5 business days depending on your order. For example, If you placed an order on a standard keyboard with no customization on Saturday, an automated email will be sent to you confirming “your order has been processed”. However, item will only be shipped on Monday during normal business hours. Once your order has been picked up by shipping carrier, a second email will be sent to you confirming “your order has been shipped” and will include your tracking information.

NOTE: If you have registered an account during your order, you will be able to log in and see the history and statues of all your orders.

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Due to the speed in which we process orders, cancelling an order or an item within an order is extremely difficult. While we will treat your request with top priority, it may take 24-48 hours to confirm your request. You may fill out our contact us form and in the notes, enter your order number along with your request or you may contact our customer service department during normal business hours. We will do everything possible to accommodate your request; however, there is a good chance that your package will already be on its way! If your order has already been shipped out, you will need to return the merchandise through our normal returns process.

Intercepting and Re-Routing Shipments in Transit
If you should decide that you want your order shipped to a different address and it is already in transit, we can attempt to intercept and re-route your shipment. You may fill out our contact us form and in the notes, enter your order number along with your request or you may contact our customer service department during normal business hours.

NOTE: There is a $20.00 processing fee collected by shipping carrier if the re-route is successful.

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Your order usually takes 1-2 business days to process before it’s shipped. It sometimes takes longer if order volume is high.

Shipping costs are calculated based on the total weight and selected shipping option of your order and is automatically calculated during checkout process.

Shipping transit times depend on your geographical location and on the shipping option you’ve selected. For US customers, you can expect shipping times of 1 to 5 business days. (Business days: Monday – Friday.)

NOTE: If you can’t locate a package that has been delivered, check your tracking information for delivery details or see if someone else accepted your delivery. If you still can’t find your package, contact your shipping carrier.

Customers are also welcome to pick up their order directly from our showroom / warehouse in Fremont, CA. Simply select the “Will Call Pick Up” option during checkout. A “Ready to Pick Up” e-mail will be sent once the order is complete. Getting your order is now faster than ever!

NOTE: For your protection, only the person that placed the order can pick it up, and the following documentation will be required for verification.

For credit card purchases:
Bring the credit card you used, a valid state-issued photo I.D., and a digital or print copy of the order confirmation.

For PayPal purchases:
Bring your email confirmation plus a valid state-issued photo I.D.

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← Faqs

39 thoughts on “Faqs

  1. Hi I have a set of blank caps. I dropped them and they are now all mixed up. Is there a way to differentiate other than visually matching them based on shape and size?

  2. Have Translucent Clear or Clearer keycap Do not have plans to produce 4.5x space bar?
    I want to, even custom-made …..

  3. hi
    I am a person who lives in South Korea
    Koreans are very interested for the keycaps days
    So Max keyboard keycaps gotta deal in this expensive
    The reason I write this article, I use the keyboard corsair k95 rgb
    Use the max keycap set it does not fit Ido array

    See the links below to let me know whether you are making
    Except for the macro keys and the space bar 106key a different size

    I want to just buy, give out that many Koreans want the layout of Korea

    http://postfiles11.naver.net/20150612_218/azrama_1434093969235AAf5L_JPEG/IMG_5536.jpg?type=w2

  4. Hi,

    I have a Corsair Strafe RGB keyboard which I use on a Mac. I would like to get a full set of keycaps which have the following features:
    Fit the keyboard (OEM 6.5 space bar)
    Keycaps support illumination
    Key layout is exactly the same as Apple keyboards (the key closest to the space bar is Command, the key next to that is option/alt, not the other way around)
    Print screen key is F13
    Scroll lock key is F14
    Pause/Break key is F15
    Insert key is fn
    F1-F12 function keys have the exact same shortcuts on them as current apple keyboards (brightness, windows, launchpad, media and volume controls)
    What colour choices are available?

    Is it possible to get a set like that at all?

    Thanks

    Denis.

  5. I have a Leopold FC660M and thus require two 2.25 Row 1 keys instead of just one. All of your keyboard layout options only include one 2.25 row 1 sized keys. Can this key (shift at 2.25 wide) be individually bought on top of a full set so I have both the keys I require?

    1. We can swap out the R-Shift (R1 2.75) and change it to (R1 2.25). Just let us know if the comment section during checkout.

  6. Good afternoon,
    I’m wanting to order some new keycaps for my new CM Storm QuickFire TK, since I prefer to lay out my keyboard in dvorak… but if I do that, my key heights will be all uneven (the rows on the keyboard are leveled, and go with a querty layout by default). I really like all of your customization options, but can you do different fonts for the letters on the keys? I wouldn’t mind something a little closer to what came on my keyboard by default, rather than the standard generic sans-sarif-arial-like font. Thank you for your time.

  7. Need more 1.25x and 1.5x keys, esp. backlit ones… Even if it’s just the different texts available.

    Have an oddball keyboard… Thermaltake Poseidon Z, which has 1.25x and 1x modifiers, with a 7x space bar. I can keep the existing space bar, but lack of options in modifiers, esp. backlit ones, makes me hoping you’ll get your backlit custom keys out soon!

  8. Hello, I’ve just build myself a pair of Infinity Ergodox and quite love them. But I would definitely love to get Max Universal Cherry MX Translucent Clear Black Blank keycaps for the perfect finish. Unfortunately, I could only find the full standard set on this site, which doesn’t contain enough 1.5 sized keys. Any chance to buy single keycaps from that series?

  9. Do you have any plans to sell the Translucent black mod packs for WASD, Arrows, and Esc with front printed legends instead of just blank?

  10. Hello, I need a complete set of standard caps keyboard G710 + with Russian layout, how do I buy this product? My keycaps was damaged need to replace them.

  11. Hi, I was wondering if you sold/can make the following backlit keycaps for R1, size 1.25:

    CTRL x2, ALT x2, FN x 1

  12. Hi
    i want to purchase a keycap set but i am not sure what spacebar i have 6.25 or 6.00 i have a keycool hero keyboard but is there any way to look it up?

    -Tobias

  13. Hello,

    I was just wondering if you may any Cherry MX keycaps or keycap sets that include a stepped capslock key?

    Thanks for your time.

    Dave

  14. I’m reading reviews and forum posts that the Max Keyboard X8 lights will not work under Linux. However I’m using the backlights and controlling them via the numpad just fine under Fedora Linux 21. Is Linux going to work with this keyboard or not or what does your testing show as not supported.

    So far it seems to work for me. However and features and improvements for Linux would be appreciated.

    One thing I’d like to suggest, the dimming and brightening of the LEDS does not extend to the Numlock, capslock and “G” lights above the numpad. It would be nice if those would also obey the Fn + 8 / 2 keys as the rest of the LEDs do.

    Mark Schlegel

  15. Does the Max Universal Cherry MX Translucent Clear Black Full Keycap Set (Top Print) fit this Deck keyboard? TG3 Electronics KBA-CBL87P-WHT-DPU-G1 DECK 87 KEY WHITE LED BROWN MX SWITCH from antonline (Amazon).

  16. Hello,
    I am curious about your keycaps sets. I can’t tell from the photos, but does each row have a unique pitch to it? I don’t use QWERTY, I prefer dvorak and will plan to rearrange the keys on my keyboard, but I want to know if in doing this, will the keys be uniform in pitch, or will they have different angles on them? Thank you for your time to respond.

  17. Plan to buy “MAX UNIVERSAL CHERRY MX TRANSLUCENT CLEAR BLACK FULL KEYCAP SET (TOP PRINT)”. Will they fit on my corsair veganxe k70 cherry mx red switch?

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